A New Holistic Risk Analysis Approach Based on the House of Quality

Abstract

Risk management is a crucial process s that consists of many components. In risk management, different processes are considered, namely, risk identification, risk assessment, determination of preventive actions and monitoring. In this study, a novel risk management approach in which all risk processes are integrated is proposed. In this context, a holistic risk management approach based on the house of quality approach is introduced, and an eight-step creation process is defined. The proposed approach was applied for a primary health care center, and the hazards, risks to be occurred by these hazards, and preventive suggestions were presented. In the case study, twenty-five hazards were identified and eleven risks related to twenty-five hazards were identified and ranked. According to the risk priority numbers, five preventive actions were suggested and evaluated.