PERSONNEL SELECTION IN HOSPITALITY INDUSTRY WITH THE INTEGRATED ENTROPY-RAPS MODEL

Abstract

The personnel selection and recruitment process are crucial in labour-intensive hospitality industry because the personnel are the most important resource that interacts closely with the guests and ultimately determines the performance of the organization. This study tackled the human resources manager selection problem at a five-star accommodation facility in Alanya, employing “Multiple Criteria Decision Making” (MCDM) methods. The characteristics that individuals applying for this position should possess were established through the opinions of hotel managers. The indicator weights and the rankings of candidates were established using the Entropy and RAPS methods, respectively. The study concluded that the model employed is well-suited for the process of selecting personnel. This study is seen as a valuable addition to the literature, as it marks the inaugural application of the Entropy-RAPS model in addressing personnel selection challenges.